Shipping
Upon payment confirmation, please allow for a 2 to 3 day lead time for us to process and pack your parcel. Your parcel will then be dispatched to our local courier.
Domestic (Singapore)
Free normal mail for purchases above $50. For purchases under $50, refer below:
Normal Mail: $1.40
Tracked Mail: $3.20
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We will not be liable for loss mails through normal mailing, please opt for trackable shipping modes if necessary.
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There will be no mailing proof or video proof provided for normal mailing.
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Smartpac tracking number will be provided after item has been shipped out.
International
Due to COVID-19, orders may not be able to be shipped to your country. Please check here: https://www.singpost.com/covid-19-updates/international-post-parcel-services-updates
$7.00
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Malaysia
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Brunei
$10.00
Countries in Asia & The Pacific (except Australia, Japan & New Zealand)
$15.00
Rest of the countries
Returns & Refunds
Returns
Refunds
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Due to hygiene reasons, returns are strictly not allowed
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Items broken due to shipping will be eligible for a refund (excluding shipping fee). *Please email/DM us immediately with your invoice number and provide a picture of the broken item.
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Item broken due to the customer’s own negligence or mishandling will not be entitled to returns, refunds and replacement pair. Please handle our earrings with care.